Processing Time
Orders are processed within 1–3 business days.

UK Shipping
All orders are shipped by Royal Mail Tracked 48. Estimated delivery time: 2-3 working days.

Up to £75: £4.50
£75 and over: FREE

International Shipping
All international orders are sent International Tracked. Prices are calculated at checkout based on weight.

Estimated Delivery Time - Europe: 3-5 working days
Estimated Delivery Time - Worldwide: 5-10 working days

Taxes & Duties
Orders shipped outside the United Kingdom may incur import taxes, customs duties, and fees charged by the destination country. These costs are the customer’s responsibility and are not included in our product prices or shipping charges.

For orders shipped to the USA, Customs Duties and Tariff Charges are calculated and added at checkout. This means you’ll see the total cost of your order upfront, with no additional fees due on delivery.

Returns
Please contact us within 14 days of purchase to arrange a return or refund. If you product is faulty please contact us within 30 days of purchase.

Please note: Personalised products cannot be returned.

Customer Support
We’re here to help. For questions about shipping, orders, or returns, contact us at stores@promotionalwarehouse.co.uk